Service and Escalation Contact List

The following should be used for all trouble reporting:

1st Level

Trouble Reporting Center—(888)564-8881

2nd Level

Senior Network Engineers:

• Lorne Goodrich—(906)387-0042
• Jeff Merrick—(906)387-0042
• Duane Fedie—(906)353-8144

3rd Level

Network Manager:

• William Tidd, VP/CTO—(906)387-0043

4th Level

Senior Management:

• Dave McCartney, General Manager— (906)226-2010
• Paul Stark, President— (906)353-6644